Zotim.com.au Policy (Ver 1.0)

The term "zotim" and "zotim.com.au" hereinafter refers to the website www.zotim.com.au and the entity

Zcompute Pty Ltd which operates the online store through this website.

These terms and conditions apply to all your purchases from Zotim.com.au. They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you. By placing an order for any product from Zotim ("Zotim.com.au"), you ("Customer or Consumer") agree to be bound by the terms and conditions listed below. You and Zotim.com.au agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and Zotim.com.au. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Zotim.com.au.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law

Refund, Return & Warranty Policy

What is our return policy?

We do not normally give refunds or exchanges if you:

• simply change your mind; or

• purchased the wrong product; or

• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or

• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or

• no proof of purchase is provided.

How do I request / notify a Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

Please email us at sales@zotim.com.au with details of your request and we will contact you to process your request. Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to Zotim.com.au all costs associated with returning the product to you.

How can I be eligible for Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:

• report the details of the fault and take the goods back to Zotim (or return them by post or courier);

• provide proof of purchase (receipt, invoice, order confirmation email, etc.);

• return the goods in their original packaging with all accessories and documentation;

• return the goods within the applicable warranty period or return period;

• ensure the goods have not been damaged due to misuse, accident, or unauthorized modifications;

• ensure the goods are in the same condition as when purchased (except for the fault that is the subject of the claim).

Warranty Claims

For warranty claims, we will assess the fault and determine if it is covered under the manufacturer's warranty or Australian Consumer Law. If the fault is covered, we will either repair, replace, or refund the goods as appropriate.

Consumer Guarantee Claims

Under Australian Consumer Law, you are entitled to certain guarantees including that goods are of acceptable quality, fit for purpose, and match their description. If goods fail to meet these guarantees, you may be entitled to a repair, replacement, or refund.

Shipping and Handling

For warranty claims and returns, you are responsible for the cost of returning the goods to us unless the goods are faulty or not as described. We recommend using a trackable shipping method and keeping proof of postage.

Processing Time

We aim to process all warranty claims and returns within 5-10 business days of receiving the goods. However, some claims may take longer depending on the nature of the fault and the manufacturer's response time.

Contact Information

For all warranty claims, returns, and consumer guarantee claims, please contact us at:

Email: sales@zotim.com.au

Phone: 1300 945 791

Please include your order number, product details, and a description of the issue in your communication.

Product Availability

Please note that product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and therefore be on backorder. Zotim will endeavour to fulfil your order as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit.

Webcrawlers (MyShopping, StaticIce, Google etc)

Zotim.com.au does not accept any responsibility for errors made by companies such as MyShopping, StaticIce etc who retrieve data from our site and list it on their own. In these circumstances it is the end users responsibility to ensure that what they are ordering is correct. If you have any questions concerning a product please do not hesitate to contact us, please keep in mind we do not refund or exchange for incorrect purchases.

Product Reviews on website

Product reviews showing on the website are taken from various public website or are made by our customers using the review button in the product detail page. It is possible that the user may have made an error selecting a different product than the one actually meant thus creating an incorrect review.

These product reviews are not created by us. We take no responsibility to the accuracy of each review. These are displayed as a general indication only. Please make your own decisions before purchasing any product from our website.

Other Policy

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms and conditions or your use of our website will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes acceptance of the new terms and conditions.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

Email: sales@zotim.com.au

Phone: 1300 945 791

Address: Zcompute Pty Ltd, Brisbane, QLD, Australia